Privacy Policy
My PCO Help provides independent administrative support for TfL Private Hire licence applicants. This policy explains how we collect, use and protect your personal information.
1. Information We Collect
We may collect your name, email address, phone number, WhatsApp number, application details, payment confirmation, and documents or information you choose to share with us for support purposes.
2. How We Use Your Information
We use your information to provide our services, communicate with you, review your application information, prepare correspondence, respond to enquiries, process payments, and maintain service records.
3. WhatsApp and Email Communication
Most communication is handled through WhatsApp and email because it is practical and convenient for clients. By using our service, you agree that we may contact you using these channels.
4. Document Handling
You should only send documents that are necessary for the support service. We treat documents confidentially and use them only for the purpose of assisting with your application support request.
5. Payments
Payments are processed securely by Stripe. We do not store your card details on our website.
6. Sharing Information
We do not sell your personal information. We may share information only where necessary to provide the service, comply with the law, process payments, or where you have asked us to prepare communication for a third party.
7. Data Retention
We keep your information only for as long as reasonably necessary to provide the service, handle disputes, meet legal obligations, and maintain business records.
8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us at mypcohelp@gmail.com.
9. Contact
Email: mypcohelp@gmail.com
WhatsApp: +447538475837