Refund Policy
This policy explains when refunds may or may not be available for My PCO Help services.
1. Digital and Administrative Service
Our service involves personalised administrative support, document review, guidance and communication support. Once work has started, the service may not be fully refundable.
2. Before Work Starts
If you request cancellation before we have started reviewing your case or providing support, you may be eligible for a refund, minus any payment processing fees charged by Stripe.
3. After Work Starts
Once we have started reviewing your documents, preparing correspondence, giving guidance, or communicating with you about your case, refunds are normally not available.
4. No Refund for TfL Delays or Decisions
We do not control TfL processing times or licensing decisions. Refunds will not be given because TfL takes longer than expected, requests further information, refuses an application, or does not provide the outcome you wanted.
5. Duplicate Payments
If you believe you paid twice by mistake, contact us and we will review the payment records.
6. How to Request a Refund
Email mypcohelp@gmail.com with your name, payment date, package purchased, and reason for the refund request.
7. Contact
Email: mypcohelp@gmail.com
WhatsApp: +447538475837